We want you to love every EVouch piece. If something isn't right, you can request a return, exchange or replacement within 15 days of delivery.
15-day window
Return, exchange or replace within 15 days of delivery.
100% refund
Full refund to your original payment method.
Easy exchanges
Swap for another piece, subject to availability.
48-hr damage report
Report damaged or incorrect items within 48 hours.
To be eligible, the product must:
Exchanges are available within 15 days of delivery, subject to product availability. If the piece you want is unavailable, you can choose store credit, an alternative product or a refund. All exchanges are approved after our team inspects the returned item.
Eligible returns receive a 100% refund to the original payment method. Refund processing begins once the item reaches our warehouse and passes inspection, and typically takes 5–10 business days to reflect, depending on your bank or card issuer.
Received a damaged or incorrect item? Report it within 48 hours of delivery with photos or a video of the product and packaging, and our support team will arrange a replacement or refund.
Email support@evouch.in or call +91 00000 00000 with your order ID, the product details, the reason for return and images if applicable. We'll guide you through the next steps.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our grievance redressal team are published below. Complaints are acknowledged within 48 hours and resolved within one month of receipt.